Shipping and Returns

COUNTRIES: Portugal (Mainland) and Spain.    

COUNTRIES: Portugal — Islands (Azores and Madeira)     

COUNTRIES:  Austria, Belgium, Denmark, Finland, France, Germany, Greece, Iceland, Ireland, Italy, Liechtenstein, Luxembourg, Netherlands, Norway, Spain (Islands), Sweden, Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Hungary, Latvia, Lithuania, Malta, Poland, Romania, Slovakia and Slovenia. 

COUNTRIES:  Albania, Andorra, Belarus, Bosnia and Herzegovina, Gibraltar, Macedonia, Moldova, Monaco, Montenegro, Serbia, Switzerland, Turkey, Ukraine, United Kingdom and Vatican.

COUNTRIES:  USA and Canada.  

COUNTRIES:  American Samoa, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Azerbaijan, Bahamas, Bangladesh, Barbados, Belize, Bermuda, Bolivia, Botswana, British Virgin Islands, Cambodia, Cape Green, Cayman Islands, Chile, China, Colombia, Costa do Marfim, Costa Rica, Dominica, Dominican Rep., Ecuador, El Salvador, Fiji islands, French Guiana, French Polynesian, Gabon, Gambia, Georgia, Ghana, Grenade, Guadeloupe, Guam, Guatemala, Honduras, Hong Kong, Indonesia, Israel, Jamaica, Japan, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Lesotho, Macao, Madagascar, Malaysia, Maldives, Mariana Islands, Marshall Islands, Martinique, Mauritius, Micronesia Islands, Mongolia, Montserrat, Mozambique, Namibia, Netherlands Antilles, New Caledonia, New Zealand, Nicaragua, Oman, Palau, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Qatar, Saint Kitts and Nevis, Saint Vincent and the Grenadines, Saudi Arabia, Singapore, South Africa, South Korea, Suriname, Taiwan, Thailand, Turks and Caicos Islands, United Arab Emirates, Uruguay, Uzbekistan, Venezuela, Vietnam, Virgin Islands and Wallis and Futuna Islands.

Orders shipped to countries outside the EU, or with tax and customs policies different from most EU countries, may be subject to taxes, duties and taxes levied in the destination country (import taxes).

The recipient of an international shipment may be subject to import taxes when this shipment arrives in their country. The recipient may have to pay additional charges for customs clearance.

Arneiro has no control over these charges, nor is it able to make an estimate.

Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, there may be delays beyond the estimated time of delivery.

After receiving your order, you will have 30 days to exchange or return, FREE OF CHARGE*, any item. The return costs are borne by Arneiro, in case of return or first exchange. After the first exchange, the return costs will be applied to the customer (except due to quality reasons).

To exchange or return your purchase, please follow the following steps:

1. Access your Arneiro account and click on the “ORDERS” tab;
2. Find the order in question and click to view the details;
3. Click on the button “RETURN/ EXCHANGE;”
4. Select the item(s) and click on “Return” or “Exchange;”
5. In the case of exchanging one item for another of the same, you can choose the different size or color you wish;
6. In the case of returning an item for a different piece, or to simply return your purchase, choose “Return”
7. Choose the return method (delivery in person to our store in Sintra, collection from your address, or shipping to our address);
8. In the case of return, choose how you wish to receive your refund
9. Place your item(s) in their original packaging in their original condition, with no signs of use;
10. In the case of collection from your address, please wait for Arneiro Customer Assistance to contact you (via e-mail, SMS, or WhatsApp) in order to schedule a collection date and receive our transport agent’s mailing sticker. Please attach the sticker to the exterior of the package;
11. In the case of in-person delivery to our store in Sintra or shipping to our address, our contacts are the following:

Arneiro — Customer Care

Praça da República, 22

2710-616 Sintra — Portugal

If you have any doubts, please contact our Customer Care team

customercare@arneiro.com

Phone / WhatsApp: (+351) 912 850 688

From Monday to Friday, from 10AM-1PM and from 3PM-7PM (GMT)

*NOTES: 

We cannot accept returns or exchanges of pieces that exhibit signs of use or that have been modified.

In the act of refunding the purchase price for returns from outside of the European Union, the value of any additional costs, tariffs or duties for the product’s re-entry into Portugal will be discounted.