Shipping and Returns

You can buy at ARNEIRO.COM from any of the countries listed below. Shipping costs associated with the order are invoiced per order, i.e., if you order more than one item, you will only pay the shipping costs once. Important note: it is not possible to deliver to PO boxes.

  • ORDERS TO PORTUGAL AND SPAIN

    COUNTRIES:  Portugal (Mainland and Islands) and Spain (Mainland).    


    SHIPPING

    DELIVERY TIMES

    COST

    Pick-up at Sintra Store

    You can pick-up your order at Sintra store, from Monday to Saturday, between 10h00-13h00 and 15h00-19h00.


    Your order will be delivered the same day / 24h after payment confirmation, if all items are in stock. 

    FREE

    Delivered to destination

    Delivery made by Correos Express, between 9h00 and 19h00, on business days.


    Your order will be delivered in 1-2 business days, after payment confirmation, if all items are available for shipping.

    FREE

    (ABOVE €75)


    EUR 10.00

    (UP TO €75)



    Please note that delivery times are indicative, depending on delays and other constraints associated with courier services.



  • ORDERS TO EU COUNTRIES

    COUNTRIES  ZONE 1:  Austria, Belgium, Denmark, Finland, France, Germany, Greece, Iceland, Ireland, Italy, Liechtenstein, Luxembourg, Netherlands, Norway, Spain (Islands) and Sweden. 


    COUNTRIES — ZONE 2:   Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Hungary, Latvia, Lithuania, Malta, Poland, Romania, Slovakia and Slovenia. 


    SHIPPING

    DELIVERY TIMES

    COST

    Delivered to Destination


    ZONE 1

    Delivery made by FedEx Priority Shipping, between 9h00 and 19h00, on business days.  


    Your order will be delivered in 1-2 business daysafter payment confirmation, if all items are available for shipping.

    FREE

    (ABOVE €149)


    EUR 15.00

    (UP TO €149)

    Delivered to Destination


    ZONE 2

    Delivery made by FedEx Priority Shipping, between 9h00 and 19h00, on business days.  


    Your order will be delivered in 1-2 business daysafter payment confirmation, if all items are available for shipping.

    FREE

    (ABOVE €249)


    EUR 25.00

    (UP TO €249)



    Please note that delivery times are indicative, depending on delays and other constraints associated with courier services.



  • ORDERS TO EUROPE (NON-EU COUNTRIES)

    COUNTRIES:  Albania, Andorra, Belarus, Bosnia and Herzegovina, Gibraltar, Macedonia, Moldova, Monaco, Montenegro, Serbia, Switzerland, Turkey, Ukraine, United Kingdom and Vatican.


    SHIPPING

    DELIVERY TIMES

    COST

    Delivered to Destination

    Delivery made by FedEx Priority Shipping, between 9h00 and 19h00, on business days. 


    Your order will be delivered in 1-2 business daysafter payment confirmation, if all items are available for shipping.

    FREE

    (Above €249)


    EUR 25.00

    (up to €249)



    Please note that delivery times are indicative, depending on delays and other constraints associated with courier services.

    Orders shipped to countries outside the EU, or with tax and customs policies different from most EU countries, may be subject to taxes, duties and taxes levied in the destination country (import taxes). 

  • ORDERS TO USA AND CANADA

    COUNTRIES:  USA and Canada.  


    SHIPPING

    DELIVERY TIMES

    COST

    Delivered to Destination

    Delivery made by FedEx Priority Shipping, between 9AM and 7PM, on business days. 


    Your order will be delivered in 4-5 business daysafter payment confirmation, if all items are available for shipping.

    FREE

    (Above €199)


    EUR 20.00

    (up to €199)



    Please note that delivery times are indicative, depending on delays and other constraints associated with courier services.

    Orders shipped to countries outside the EU, or with tax and customs policies different from most EU countries, may be subject to taxes, duties and taxes levied in the destination country (import taxes). 

  • ORDERS TO OTHER COUNTRIES

    COUNTRIES  ZONE A:  Anguilla, Antigua and Barbuda, Argentina, Aruba, Australia, Bahamas, Bangladesh, Barbados, Belize, Bermuda, Bolivia, British Virgin Islands, Cambodia, Cayman Islands, Chile, China, Colombia, Costa Rica, Dominica, Dominican Rep., Ecuador, El Salvador, French Guiana, Grenade, Guadeloupe, Guatemala, Honduras, Hong Kong, Indonesia, Israel, Jamaica, Japan, Jordan, Kuwait, Macao, Malaysia, Maldives, Martinique, Mongolia, Montserrat, Netherlands Antilles, New Zealand, Nicaragua, Oman, Panama, Paraguay, Peru, Philippines, Qatar, Saint Kitts and Nevis, Saint Vincent and the Grenadines, Saudi Arabia, Singapore, South Korea, Suriname, Taiwan, Thailand, Turks and Caicos Islands, United Arab Emirates, Uruguay, Venezuela, Vietnam and Virgin Islands.


    COUNTRIES — ZONE B:   American Samoa, Armenia, Azerbaijan, Botswana, Cape Green, Costa do Marfim, Fiji islands, French Polynesian, Gabon, Gambia, Georgia, Ghana, Guam, Kazakhstan, Kyrgyzstan, Lesotho, Madagascar, Mariana Islands, Marshall Islands, Mauritius, Micronesia Islands, Mozambique, Namibia, New Caledonia, Palau, Papua New Guinea, South Africa, Uzbekistan, Wallis and Futuna Islands.



    SHIPPING

    DELIVERY TIMES

    COST

    Delivered to Destination


    ZONE A

    Delivery made by FedEx Priority Shipping, between 9h00 and 19h00, on business days.  


    Your order will be delivered in 4-5 business daysafter payment confirmation, if all items are available for shipping.

    FREE

    (ABOVE €299)


    EUR 30.00

    (UP TO €299)

    Delivered to Destination


    ZONE B

    Delivery made by FedEx Priority Shipping, between 9h00 and 19h00, on business days.  


    Your order will be delivered in 4-5 business daysafter payment confirmation, if all items are available for shipping.

    FREE

    (ABOVE €499)


    EUR 50.00

    (UP TO €499)



    Please note that delivery times are indicative, depending on delays and other constraints associated with courier services.

    Orders shipped to countries outside the EU, or with tax and customs policies different from most EU countries, may be subject to taxes, duties and taxes levied in the destination country (import taxes). 



  • CUSTOMS DUTIES AND TAXES

    Orders shipped to countries outside the EU, or with tax and customs policies different from most EU countries, may be subject to taxes, duties and taxes levied in the destination country (import taxes).


    The recipient of an international shipment may be subject to import taxes when this shipment arrives in their country. The recipient may have to pay additional charges for customs clearance.


    Arneiro has no control over these charges, nor is it able to make an estimate.


    Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, there may be delays beyond the estimated time of delivery.

  • EXCHANGES AND RETURNS

    After receiving your order, you will have 30 days to exchange or return, FREE OF CHARGE*, any item. The return costs are borne by Arneiro, in case of return or first exchange. After the first exchange, the return costs will be applied to the customer (except due to quality reasons).


    To exchange or return your purchase, please follow the following steps:


    1. Access your Arneiro account and click on the “ORDERS” tab;
    2. Find the order in question and click to view the details;
    3. Click on the button “RETURN/ EXCHANGE;”
    4. Select the item(s) and click on “Return” or “Exchange;”
    5. In the case of exchanging one item for another of the same, you can choose the different size or color you wish;
    6. In the case of returning an item for a different piece, or to simply return your purchase, choose “Return”
    7. Choose the return method (delivery in person to our store in Sintra, collection from your address, or shipping to our address);
    8. In the case of return, choose how you wish to receive your refund
    9. Place your item(s) in their original packaging in their original condition, with no signs of use;
    10. In the case of collection from your address, please wait for Arneiro Customer Assistance to contact you (via e-mail, SMS, or WhatsApp) in order to schedule a collection date and receive our transport agent’s mailing sticker. Please attach the sticker to the exterior of the package;
    11. In the case of in-person delivery to our store in Sintra or shipping to our address, our contacts are the following:


    Arneiro  Customer Care

    Praça da República, 22

    2710-616 Sintra  Portugal


    If you have any doubts, please contact our Customer Care team


    customercare@arneiro.com

    Phone / WhatsApp: (+351) 912 850 688


    From Monday to Friday, from 10AM-1PM and from 3PM-7PM (GMT)


    *NOTES: 

    We cannot accept returns or exchanges of pieces that exhibit signs of use or that have been modified.


    In the act of refunding the purchase price for returns from outside of the European Union, the value of any additional costs, tariffs or duties for the product’s re-entry into Portugal will be discounted.